CMS Hospital Quality
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Acute Care HospitalsEmergency Services

BAPTIST MEMORIAL HOSPITAL-CRITTENDEN, INC

2100 NORTH SEVENTH STREET, WEST MEMPHIS, AR 72301

CMS Overall Rating
Not rated
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About BAPTIST MEMORIAL HOSPITAL-CRITTENDEN, INC

Ownership
Voluntary non-profit - Private
Emergency Services
Yes
CMS Certification Number
040156

Acute care hospitals treat patients with serious, short-term medical conditions requiring immediate care. These are the most common type of hospital in the US.

Why doesn't this hospital have a CMS star rating?CMS only publishes an overall star rating when a hospital reports enough measures — at least three measures in at least three of the five measure groups, one of which must be mortality or safety of care. This hospital did not meet that threshold in the current data release. Not rated does not mean poor quality.

Patient Experience (HCAHPS Survey)

Based on standardized surveys sent to random patients after discharge

Mortality & Outcomes

30-day mortality rates — percentage of patients who died within 30 days of admission

Pneumonia Survival
17.7%
Same as national avg

Percentage of pneumonia patients who died within 30 days. Reflects how well the hospital treats serious lung infections.

Infection Control

Standardized Infection Ratio (SIR) — below 1.0 is better than the national benchmark

CLABSI Rate
N/A

Central line-associated bloodstream infection rate. A number below 1.0 means fewer infections than the national average — better than expected.

CAUTI Rate
N/A

Catheter-associated urinary tract infection rate. SIR below 1.0 = better than national benchmark. Important if you'll be in the ICU.

MRSA Rate
N/A

MRSA bloodstream infection rate. MRSA is a drug-resistant bacteria — an SIR below 1.0 means this hospital has fewer cases than expected nationally.

C. diff Rate
N/A

Clostridioides difficile (C. diff) infection rate. This gut bacteria can cause severe diarrhea — SIR below 1.0 is better than the national benchmark.

30-Day Readmission Rates

Lower readmission rates indicate better discharge planning and post-hospital care

Heart Failure Readmission
19.7%
Same as national avg

How often heart failure patients need to return to the hospital within 30 days. Lower is better — means patients were stable when discharged.

Pneumonia Readmission
15.5%
Same as national avg

Percentage of pneumonia patients readmitted within 30 days. Reflects quality of treatment and discharge instructions.

Timely & Effective Care

How consistently this hospital follows proven care processes, compared with the US average

ER Median Visit Time
147 min
▲ Better than US average (157.08 min)

Median time patients spent in the emergency department from arrival until they left, excluding patients transferred to another facility or psychiatric patients. Across US hospitals the typical (median) time is about 2.5 hours.

Left Before Seen Rate
4%
▼ Worse than US average (1.68%)

Percentage of ER patients who left before being evaluated by a provider. Lower is better — a high rate suggests the ER is overcrowded or understaffed.

Sepsis Treatment Rate
73%
▲ Better than US average (62.88%)

Percentage of sepsis and septic shock patients who received appropriate bundled care within required timeframes. Higher is better — sepsis is a life-threatening emergency where every hour counts.

Staff Flu Vaccination Rate
97%
▲ Better than US average (74.5%)

Percentage of healthcare workers who received the influenza vaccine. Vaccinated staff protect vulnerable patients from flu transmission during hospitalization.

Blood Clot Prevention Rate
99%
▲ Better than US average (82.18%)

Percentage of inpatients who received recommended blood clot prevention (VTE prophylaxis). Blood clots in hospitalized patients are one of the most common preventable causes of death.

Concurrent Opioid Prescribing
18%
▼ Worse than US average (15.02%)

Percentage of patients discharged with prescriptions for two or more opioids, or an opioid plus a benzodiazepine, at the same time. Lower is better — combining these drugs raises the risk of overdose.

Medicare Payment Estimates

What Medicare pays this hospital for common procedures vs the national average

Payment for heart failure patients
$19,291
≈ Same as national avg
27 cases
Payment for pneumonia patients
$17,877
≈ Same as national avg
40 cases

Medicare payment amounts are risk-adjusted averages. Actual patient costs depend on insurance plan, deductibles, and other factors.

Check Your Insurance Coverage

Before scheduling care at BAPTIST MEMORIAL HOSPITAL-CRITTENDEN, INC, verify it is in your insurance network. Out-of-network care can result in significantly higher costs.

Check Coverage on Healthcare.gov →

Nearby Hospitals

Other hospitals in WEST MEMPHIS and nearby ZIP codes in Arkansas

PERIMETER BEHAVIORAL HOSPITAL OF WEST MEMPHIS
WEST MEMPHIS, AR 72301
Not rated
GREAT RIVER MEDICAL CENTER
BLYTHEVILLE, AR 72315
★★★★★2/5
FORREST CITY MEDICAL CENTER
FORREST CITY, AR 72335
Not rated
HELENA REGIONAL MEDICAL CENTER
HELENA, AR 72342
Not rated
SOUTH MISSISSIPPI COUNTY REGIONAL MEDICAL CENTER
OSCEOLA, AR 72370
Not rated
CROSSRIDGE COMMUNITY HOSPITAL
WYNNE, AR 72396
Not rated

Other Acute Care Hospitals in Arkansas

43 acute care hospitals in Arkansas report to CMS — top rated shown first

See all 43 acute care hospitals in Arkansas →

Frequently Asked Questions

What is an acute care hospital?▼
Acute care hospitals treat patients with serious illnesses or injuries that require immediate, short-term care. Most general hospitals fall into this category.
What does the CMS star rating mean?▼
CMS rates hospitals on a 1–5 star scale based on five quality groups: mortality, safety, readmissions, patient experience, and timely care. Higher stars mean better performance across these measures.
Is a higher star rating always better?▼
Generally yes, but consider your specific needs. A 3-star hospital might excel in cardiac care while scoring lower in other areas. Look at individual metrics relevant to your procedure.
How often is this data updated?▼
CMS updates hospital quality data quarterly (January, April, July, October). Overall star ratings are updated annually, usually in August.
What is HCAHPS?▼
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized patient satisfaction survey administered to random samples of hospital patients. Results reflect real patient experiences.
How do I read the infection rates?▼
Infection rates are shown as Standardized Infection Ratios (SIR). A SIR below 1.0 means fewer infections than nationally expected. A SIR of 0.5 means the hospital has half the expected infection rate — significantly better.
Does a lower star rating mean the hospital is unsafe?▼
Not necessarily. Lower-rated hospitals often serve sicker, more complex patient populations that make outcomes harder to achieve. Consider the full picture and consult your doctor.
Are there other hospitals in WEST MEMPHIS?▼
Yes — there is 1 other hospital in WEST MEMPHIS, AR in the CMS database. Browse all hospitals in Arkansas to find the best fit for your care needs.

Data source: Centers for Medicare & Medicaid Services (data.cms.gov). Updated quarterly. CMS data loaded: June 2026.